This course explores how agent conduct and communication directly impact consumer protection and align with the NAR® Code of Ethics. Through real-world examples, students will examine how professionalism, tone, and behavior reinforce key fiduciary duties such as loyalty, confidentiality, and reasonable care.
Topics include agency boundaries, showing etiquette, communication with clients and customers, and the responsible use of technology. Students will learn to identify common missteps that can damage trust or lead to ethical concerns and will gain practical strategies for maintaining clarity, consistency, and compliance.
Designed for all licensees, this course supports ethical real estate practice and strengthens the consumer experience across all stages of the transaction.
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