Refund & Cancellation Policy

Refund Policy

Live or Zoom Courses

• Refunds for cancellations made more than 5 business days in advance.
• Cancellations made within 24 hours of the class start time will receive credit for another class, valid for one year.
• Same-day cancellations or no-shows will not receive a refund or credit, and the course fee is non-transferable to other offerings.
• Courses are transferable.

Self-Paced Online, Licensing or Home Study Courses

• Refunds for home study courses self -paced online courses within 30 calendar days of purchase if the course is less than 25% complete and no materials have been shipped.
• Refunds for salesperson licensing courses for cancellations made more than 5 business days in advance.
• All self-paced online, licensing and home study courses are valid for one year from the date of purchase.
• Courses are non-transferable.
• No refunds once a course is completed.
• No refunds once 25% of the course has been accessed or completed.
• Memberships or Packages: If any for-credit course within a membership or package is completed, a refund is no longer available for the entire membership or package.

Cancellation Policy

• If a class is canceled for any reason, students will be notified by email with rescheduling details.
• If a class is not rescheduled, all student registration fees will be refunded to their original method of payment within 14 days.

Course Completion & Attendance

• Students must attend the entire class to receive credit.
• Late arrivals or early departures are not permitted.
• Continuing Education Certificates are valid for two years from the date of issue.

Licensing Certificates are valid for 6 months from the start date of the class.